Medicare Call Recording Solution for your Agency

Satisfies CMS Mandate. Affordable and Easy to Use. HIPPA Compliant

A Mandate, a Problem and a Solution

A 2022 CMS mandate requires all Medicare sales and service agencies to:

Record every call received or made to Medicare customers and prospects

Store a recording of each call for a period of 10 years

The stated purpose was for consumer protection. In the event of a dispute, resolution will be facilitated by recalling the recording to determine the facts. Since there was no solution on the market designed to easily perform this function, agencies had to improvise. They jury-rigged current communications systems, manually activated the recordings, or worse remained non-compliant.

AgentLine has been specifically designed and built to perform the recording function without disrupting agency operations.

How it works

Quick and Easy
Team Onboarding

Agency team leader signs up and creates an account on Agentline.app, then invites the team members

Assign Local or Toll-free Phone Numbers to team members

- Each agent is assigned a direct phone number

- This number is given to clients, prospects and put in all communications and promotional material.

- Client calls the Agentline number

- The client's call is directed to agent's mobile phone

- The call is answered, or they can leave a message.

Install Agentline Mobile Application

Each agent downloads the Agentline Mobile App. Using the app agents can take and make secure client calls anywhere globally on their smart mobile device just like on their office phone

Record and Store all Medicare-related Calls

- Client calls in and out, voicemails are recorded.

- Recordings stored long term in the HIPAA-compliant cloud storage per Medicare requirements.

- Recordings may not be removed, but can be securely accessed.

Benefits

Cost Efficiency

Agency team members can take and make unlimited client calls anywhere globally using Agenline application on their mobile smart devices achieving significant cost savings

Simplicity

Agentline.app is a simple and easy to use application that offers exactly the features needed by agents to communicate efficiently with their clients avoiding unnecessary complexity

HIPAA-compliant

Agentline.app application makes it easy to be compliant with Medicare regulations. All Medicare-related calls are automatically recorded and stored long term in the HIPAA-compliant cloud storage. Per Medicare requirements, the recordings may not be removed, but can be securely accessed

Customizable

Unlike many competitor applications and services, Agentline.app can be customized and quickly deliver required functionality. Please contact us with any customization requests

Pricing

Standard

$27/Month

Free Local or Toll-free Number
Unlimited Calls
Free Voicemail
Free Call Recording
Free Call Recordings Storage
Free Mobile VoIP Application
Free Call Termination Globally

Enterprise

Call

Free Local or Toll-free Number
Unlimited Calls
Free Voicemail
Free Call Recording
Free Call Recordings Storage
Free Mobile VoIP Application
Free Call Termination Globally
Volume Discounts

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